OUR PRIVACY POLICY

At Classic Limousine, we are committed to maintaining the accuracy, confidentiality, and security of your personal information.

This Privacy Policy describes the types of personal information we collect from our clients, passengers, and website visitors, how we use it, and the steps we take to ensure it is handled responsibly in compliance with Canadian federal and provincial laws.

1. Compliance and Accountability

Classic Limousine operates in compliance with the Canadian federal Personal Information Protection and Electronic Documents Act (PIPEDA). We are responsible for all personal information under our control.

If you have any questions, concerns, or wish to exercise your data rights, you may contact our designated Privacy Officer at the contact details provided at the bottom of this policy.

2. What Personal Information We Collect

We only collect personal information that is strictly necessary to provide our luxury transportation services, manage bookings, and maintain business operations. This includes:

• • Contact Information: Name, corporate or personal email address, telephone number, and physical billing/mailing address.
  • Booking and Itinerary Details: Pickup and drop-off locations, dates, times, flight numbers (for airport transfers), and any specific passenger accommodations or preferences.
  • Financial Information: Credit card numbers, expiration dates, and billing details (processed securely via PCI-compliant payment gateways).
  • Digital Information: IP addresses, browser types, and website usage data collected via cookies when you visit our website or booking portal.

3. How We Use Your Information

Classic Limousine uses your personal information strictly for the following purposes:

• • To process, confirm, and manage your transportation reservations.
  • To communicate important ride updates (e.g., chauffeur arrival times, delays).
  • To securely process credit card payments and issue invoices.
  • To improve our customer service, website functionality, and overall passenger experience.
  • To meet legal, regulatory, and insurance requirements.

4. Consent

We collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law.

• • Implied Consent: When you request a quote, book a ride, or submit a contact form, you provide implied consent for us to collect and use that information to fulfill your request.
  • Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may prevent us from providing you with our transportation services.

5. Limiting Disclosure & Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your data with third-party service providers who are contractually bound to protect your information and use it solely for the purposes we specify. This includes:

• • Payment Processors: To securely handle credit card transactions.
  • Dispatch & Software Partners: To log ride itineraries and manage fleet routing.
  • Legal Authorities: We may disclose personal information if required to do so by law, court order, or to protect the safety, rights, or property of Classic Limousine, our chauffeurs, or our passengers.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by Canadian tax, corporate, and transport insurance laws (typically up to seven years for financial and trip logs).

Once no longer required, your data is securely destroyed or permanently anonymized.

7. Safeguards and Security

We employ industry-standard physical, electronic, and procedural safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or modification.

• • Our online booking platforms use SSL/TLS encryption to secure data in transit.
  • Financial data is handled in strict compliance with PCI-DSS standards.

Access to your data is strictly limited to authorized personnel (such as dispatchers and administrative staff) who require it to perform their duties.

8. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to challenge its accuracy and completeness. If you identify any errors, we will promptly amend the information as necessary. To make a request, please contact us in writing.

9. Changes to This Privacy Policy

Classic Limousine reserves the right to modify this Privacy Policy at any time to reflect updates in our business practices or changes to Canadian privacy legislation.

The “Last Updated” date at the top of this page will reflect the most recent revisions.

10. Contact Information

For questions regarding this policy, to update your information, or to file a privacy-related complaint, please contact our Privacy Officer:

Classic Limousine
Attention: Privacy Officer
Email
Mailing Address:
541 Dewdney Avenue East,
Regina, SK S4N 4E9